Privacy Policy

This Privacy Policy explains how 1 OAK Remodeling ("1 OAK," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website, use the 1 OAK Design Studio, submit a form, request an estimate, call or text us, or otherwise interact with us. It applies to our website, our online design tools, our lead forms, and our marketing communications, including communications sent by SMS text message and by telephone.

By submitting a form, requesting an estimate, or otherwise contacting us, you acknowledge this policy. Where we ask for your consent before contacting you, we do so separately and you can decline or withdraw it as described below.

1 OAK Remodeling is a licensed California contractor, CSLB license #1015424, located at 6320 Van Nuys Blvd, Ste 305, Van Nuys, CA 91401. For questions about this policy or your personal information, call (877) 448-1625.

We collect the information you choose to provide, including:

• Contact details: your name, phone number, email address, and mailing or property address.
• Project details: project type, scope, budget range, timeline, square footage, materials, style choices, and any notes or messages you send us.
• Photos and files you upload to the Design Studio, and the AI-generated concepts we create from them.
• Communication records: calls, voicemails, text messages, emails, and notes from your conversations with our team and with our AI assistant.
• Scheduling and site-visit information, and details you provide during an estimate, contract, or project.

When you visit our site we may automatically collect device and usage information such as IP address, browser type, pages viewed, referring page, and approximate location derived from IP. We use this to keep the site working, understand what visitors find useful, and measure our advertising.

We may receive information about you from other sources, for example when you submit a lead form through Facebook or Instagram (a Meta lead ad), click one of our Google or Meta ads, contact us through a listing or review platform, or are referred to us by a past client. That information may include your name, contact details, and the project details you provided to the platform. We combine it with information we collect directly so that we do not ask you for the same information twice.

When you submit information through a third-party platform, that platform also handles your information under its own privacy policy. We do not control how the platform uses your data.

We use personal information to:

• Respond to your inquiry and prepare your design concepts and estimate.
• Contact you by phone call, SMS text message, email, and — where you have consented — by an automated or AI-assisted assistant, to gather details about your project, confirm appointments, and follow up on your estimate.
• Schedule site visits, prepare proposals, and deliver and support your project.
• Send you project updates, appointment reminders, and information we think is relevant to your inquiry.
• Improve our services, design tools, and website, and train and evaluate the automated systems we use.
• Measure and manage our advertising and marketing, including ads on Meta and Google.
• Detect fraud and abuse, comply with law, enforce our agreements, and protect our rights and the rights of others.

When you submit a request on our site or through one of our lead forms, you ask us to contact you about your project. Where you check the consent box on a form, you authorize us to contact you at the phone number and email address you provided, including by calls and text messages placed using automated technology, and including calls and messages from our AI assistant, about your project, your estimate, and our services. Message frequency varies; we typically send no more than a few messages per month. Message and data rates may apply. Consent is not a condition of any purchase.

You can stop text messages at any time by replying STOP to any message from us, and you can ask us to stop calling or emailing by telling the person you speak with or by calling us at the number below. Opting out of marketing messages does not prevent us from sending messages that are necessary to deliver a project you have engaged us for, such as scheduling and safety notices.

Our AI assistant may place calls or send messages on our behalf to collect project details such as scope, layout, timing, and budget before a designer follows up. Calls with our AI assistant may be recorded or transcribed for quality, training, and record-keeping. If you do not wish to speak with the assistant, you can ask to speak with a person, or call us directly.

Our SMS program ("1 OAK Remodeling Project Updates") sends you messages about your project inquiry, estimate, appointment scheduling, and related service information at the mobile number you provide. You opt in by checking the consent box on one of our forms and submitting it, or by otherwise giving us your number and asking us to text you.

• Message frequency varies, typically no more than 4 messages per month.
• Message and data rates may apply from your wireless carrier.
• Reply STOP at any time to cancel and opt out. You will receive one confirmation message and then no further texts.
• Reply HELP for help, or call (877) 448-1625.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of any purchase or of receiving an estimate.
• We do not share your mobile number or your SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

Supported carriers: AT&T, Verizon, T-Mobile, and most regional US carriers. Message delivery is subject to effective transmission by your carrier and is outside our control.

We do not sell your personal information and we do not rent your contact details. We share personal information only with service providers who process it on our behalf or as described here:

• Communications providers, including SMS and voice providers (such as Twilio) that deliver our text messages and calls.
• Advertising and analytics providers, including Meta (Facebook and Instagram) and Google, for measurement and advertising of our services.
• Design, rendering, transcription, and AI service providers that generate or improve your design concepts and process our calls and messages.
• Hosting, customer relationship management, scheduling, and payment providers.
• Professional advisers, insurers, and parties to a merger, acquisition, financing, or sale of assets, where information may be transferred as part of that transaction.
• Law enforcement, regulators, or other parties where required by law or necessary to protect rights, safety, and property.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use cookies and similar technologies to keep the site working, remember your choices, measure traffic, and show you relevant advertising on other sites. Third parties such as Google and Meta may set cookies when you visit our site or interact with our ads and may combine that information with information they already hold about you. You can control cookies through your browser settings and, where available, through the advertising preferences of Google and Meta. Blocking cookies may affect how parts of the site work.

We keep lead and project records for as long as needed to respond to your inquiry, deliver and warrant your project, and meet legal, tax, insurance, and licensing record-keeping obligations. Recordings and transcripts of calls with our AI assistant are kept only as long as needed for quality, training, and record-keeping. When information is no longer needed, we delete it or de-identify it.

We use administrative, technical, and physical safeguards designed to protect personal information, including access controls and encrypted transmission. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Photos you upload to the Design Studio are stored privately and used only to prepare your design concepts; they are not published publicly.

If you live in California, the California Consumer Privacy Act as amended by the California Privacy Rights Act gives you the right to know what personal information we collect, use, and disclose; to request a copy of it; to request that we delete it; to request that we correct it; to opt out of the sale or sharing of personal information; to limit the use of sensitive personal information; and to be free from discrimination for exercising these rights.

We do not sell personal information for money. Sharing information with advertising partners for cross-context behavioral advertising may be considered "sharing" under California law; you can opt out of that by calling (877) 448-1625 or by using your browser or platform ad settings. To exercise any of these rights, call us at (877) 448-1625. We will verify your identity before acting on a request, and you may use an authorized agent with written permission. We aim to respond within 45 days.

You can opt out of text messages by replying STOP, opt out of marketing emails using the unsubscribe link in any marketing email, and ask us to stop calling or emailing at any time. You can also ask us to delete your information, subject to records we must keep by law. Transactional messages about an active project, such as scheduling and safety notices, are not marketing and will continue while we are working together.

Our site and services are intended for adults who own or are responsible for a property. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, call us and we will delete it.

Our site may link to third-party sites and platforms. We are not responsible for their privacy practices, and we encourage you to read their policies.

We may update this policy as our services, technology, or legal requirements change. The version posted here, with the date shown above, is the current version. If a change materially affects how we use information you have already provided, we will notify you where we have a way to do so, or post a prominent notice on this site.

1 OAK Remodeling, 6320 Van Nuys Blvd, Ste 305, Van Nuys, CA 91401. Phone: (877) 448-1625. Call us about this policy, your information, or to opt out of calls, texts, or emails.